Goodbye to tickets: why ticketing systems create a terrible CX
Deflection is no longer the name of the game when it comes to customer service. Today's consumers expect to connect with the brands they support in a real and meaningful way.
Ticketing software, once on the cutting edge of customer care, has become outdated, offering a subpar customer and agent experience and leaving customers out in the cold.
Learn how to offer personalized service that not only meets customer expectations but exceeds them.
This ebook will cover:
- How to make customer inquiries work to your advantage
- The importance of the customer-brand relationship
- How to get rid of channel silos and introduce an omnichannel approach
- How to turn your customers into powerful advocates