Holiday Ecommerce in 2019:
How to Prepare your Customer Service Team for Black Friday
Last year Black Friday accounted for $6.2 billion in online sales while Cyber Monday raked in $7.9 billion. The holiday shopping months of November and December represent the biggest sales opportunity of the year for ecommerce brands around the world, but can also cause extreme peaks and extra stress for your customer service department. Learn how you can prepare your team to successfully handle peak times and break records in this whitepaper.
This whitepaper will cover:
- Why the holiday shopping season is a crucial time for customer service departments
- What consumers are looking for in a online customer service experience
- How to meet customer expectations in 2019
- Five actionable steps you can take to successfully prepare your team for peak